Shipping policy

We ship to addresses in South Africa only. Delivery to Namibia is available on request through a third-party transport company: email us before you order and we will hand your order to them in Johannesburg. Their transport charges are separate and paid by you to them.

What it costs

Shipping is a flat R139 per order (VAT included) with The Courier Guy, door to door. You can also choose delivery to a Pudo locker (locker to locker, Medium size) for R80 (VAT included). Orders of R550 or more ship free, to your door or to a Pudo locker.

How long it takes

We pack and hand over your order to The Courier Guy within 1 working day after payment is confirmed, usually within a few hours. Delivery then takes about 2 to 3 working days to most addresses in South Africa. Remote areas can take longer. Working days are Monday to Friday, excluding public holidays.

Tracking

When your order leaves us, The Courier Guy sends you a WhatsApp message with your tracking number. It goes to the cell phone number you give at checkout, so please enter a number that has WhatsApp. Use the tracking number to follow your parcel.

Delivery address and collection

Please check your delivery address before you pay. We cannot redirect a parcel once it has been collected by the courier. We do not offer collection from our premises. The Courier Guy delivers door to door, so please give a street address where someone can receive the parcel. We do not deliver to PO boxes. If you choose Pudo, you tell us at checkout which locker you want, and we drop your parcel there. Your parcel must fit a Medium locker (60 x 41 x 19 cm), and we will contact you if it does not.

If something goes wrong

If your parcel is late, damaged or missing, write to info@skoert.co.za or WhatsApp 071 897 2821 and include your order number. We will sort it out with the courier. Please photograph any damage to the parcel before you open it.

Contact

Skoert, Johannesburg. info@skoert.co.za, WhatsApp 071 897 2821, phone 083 557 3272. Monday to Friday, 08:00 to 16:00. The online store is open all day, every day.